Website terms & service information
Review version: 2026-09-26-review
Draft: the registration number, some provider details and operational settings still need completion. This version is not a final privacy or contractual notice.
Using the website
Prism Visuals presents photography and videography work. Browsing or sending an enquiry does not itself make a booking or take a payment. A service requires a separate agreement covering scope, price including applicable taxes, dates, delivery, usage rights and cancellation. These website terms do not replace that agreement.
Quotes, cancellations and refunds
There is no online purchase or payment facility here, so there is no website checkout refund process. Contact info@prismvisuals.hu about an existing booking. Any refund depends on the separate agreement and mandatory consumer law; no blanket “non-refundable” rule is imposed here.
A contract concluded by email or telephone can still be a distance contract. Where statutory withdrawal rules apply, a consumer generally has 14 days from concluding a service contract. Starting work early and loss of withdrawal rights require the applicable express requests, acknowledgements and confirmation. Exceptions must be assessed for the actual service; a custom photograph or a wedding date does not automatically remove all rights. Mandatory consumer rights remain unaffected.
Photographs and permitted use
The photographer retains copyright except where agreed otherwise or required by law. Client use follows the agreed licence. Website display does not grant a general licence for commercial copying, resale or redistribution; statutory exceptions remain available. Access to a private delivery link does not itself grant permission to publish other people’s images.
Enquiries, reviews and links
Do not send unlawful material or disclose another person’s private details in a review. Reviews are manually moderated and should describe your own experience. External social links take you to services with their own privacy terms; no social feed is embedded here.
Complaints and disputes
Send a complaint to info@prismvisuals.hu and describe the service and requested resolution. Complaints may also be sent to the registered address in Business details. Written consumer complaints are answered within 30 days; complaint records and responses are kept for three years under Hungarian consumer-protection law. The Budapest Conciliation Board can be contacted at 1016 Budapest, Krisztina krt. 99.; postal address: 1253 Budapest, Pf. 10.; email: bekelteto.testulet@bkik.hu. The consumer’s place of residence can determine the competent board. This page does not restrict access to a court, a consumer authority or a competent conciliation body. No obsolete EU online-dispute-resolution platform link is used.